1. Who this policy covers

This Privacy Policy explains how Healthora ("Healthora," "we," "us" or "our") handles personal information when you visit our website, join a launch list, purchase or download an e-book, request a refund, or contact us.

2. Information we collect

Information you provide

• Contact details, such as your name and email address, when you join a list or contact support.
• Order information, such as the product purchased, order date, amount, currency and payment status.
• Messages, refund requests and other information you choose to send us.

Payment information

Payments may be processed by a third-party payment provider, such as Razorpay. We do not intend to receive or store full card numbers, CVVs or online-banking credentials. The payment provider processes this information under its own privacy terms and shares limited transaction details needed to confirm an order, issue a refund and keep required records.

Technical and usage information

When analytics or security tools are enabled, they may collect information such as IP address, browser type, device type, referring page, pages viewed, approximate region and event timestamps. We will update this policy and any consent controls before adding non-essential advertising cookies or similar tracking.

3. How we use information

• To process orders and confirm payment.
• To deliver purchased digital products and maintain access.
• To send launch updates or marketing messages when you have asked for them.
• To answer questions, handle refunds and resolve technical issues.
• To prevent fraud, abuse and unauthorized access.
• To understand service performance and improve our books and website.
• To meet accounting, tax, legal and regulatory obligations.

4. Our legal grounds

Depending on where you live, we rely on one or more lawful grounds: performing a contract with you; your consent; our legitimate interests in operating, securing and improving the service; and compliance with legal obligations. You can withdraw consent for future marketing at any time. Withdrawal does not affect processing already carried out lawfully.

5. When we share information

We may share only the information needed with service providers that help us operate, including payment processing, hosting, secure file delivery, email delivery, analytics, customer support, fraud prevention and professional advisers. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer with appropriate safeguards. We do not sell or rent personal information.

6. International processing

Our providers and readers may be in different countries. Information can therefore be processed outside your country. Where required, we use appropriate safeguards and choose providers that describe their data-protection practices.

7. Retention

We keep information only as long as reasonably needed for the purposes above. Order and transaction records may be retained for the period required by tax, accounting and payment rules. Support messages are retained only as needed to resolve issues and maintain appropriate records. Marketing contact information is kept until you unsubscribe or ask us to delete it, subject to a minimal suppression record so we can honor that request.

8. Security

We use reasonable administrative and technical safeguards appropriate to the information we handle. No online service can guarantee absolute security. If a breach creates a legal notification duty, we will provide notice as required.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing, receive a portable copy, withdraw consent, or complain to a data-protection authority. To make a request, contact us using the details below. We may need to verify your identity before acting. You can unsubscribe from marketing by using the link in a message or by contacting us.

10. Children

Our products and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can review and delete it where appropriate.

11. External links

Our books and site may link to research databases, public-health organizations and other independent sites. Their privacy practices are their own, and we encourage you to review their notices.

12. Changes to this policy

We may update this policy when our service, providers or legal obligations change. We will post the revised policy with a new effective date and provide additional notice when required.

13. Contact

Healthora is the operator of this website. Questions or privacy requests can be sent to hello@healthorabooks.com.

1. Agreement

These Terms of Service ("Terms") govern your use of the Healthora website and your purchase, download and use of Healthora digital products. By placing an order or using a product, you agree to these Terms. If you do not agree, do not complete the purchase or use the product.

2. Educational purpose and medical disclaimer

Do not delay or disregard professional care because of something in our products. Seek urgent or emergency care when appropriate. Research changes over time, and no educational product can account for every person's circumstances.

3. Eligibility

You must be at least 18 years old and legally able to enter a contract to purchase from us. Our products are intended for adults. If you use the service on behalf of an organization, you confirm that you have authority to bind it to these Terms.

4. Orders, pricing and payment

Prices and accepted currencies are shown before checkout. Applicable taxes, if any, will be displayed or handled as required by the payment process. Payments are processed by a third-party provider. An order is complete only after payment is successfully confirmed. We may cancel and refund an order affected by an obvious pricing error, suspected fraud or an inability to deliver the product.

5. Digital delivery

After confirmed payment, we will provide access to the purchased digital product through the method described at checkout, such as a secure download link. You are responsible for providing a working email address, maintaining access to it and downloading the file within any stated access period. If delivery fails, contact support and include enough order information for us to locate the transaction.

6. License and permitted use

Unless a product page states otherwise, purchasing an e-book grants you a limited, non-exclusive, non-transferable, revocable license to download and use it for your personal, non-commercial use. You may keep a reasonable backup copy and use the file on devices you control.

You may not reproduce, upload, resell, sublicense, distribute, publicly post, share download access, remove ownership notices, or use substantial portions to create a competing product. Short quotations for review, scholarship or other legally permitted purposes are allowed with appropriate attribution.

7. Refunds

Our voluntary refund policy provides a 7-day refund window for e-books. The process and conditions are set out in the Refund Policy, which forms part of these Terms. Nothing in these Terms limits rights that cannot be waived under applicable consumer law.

8. Acceptable use

You must not misuse the website or products, attempt unauthorized access, interfere with security or delivery, use automated means that place an unreasonable load on the service, submit malicious code, impersonate another person, or use the service in violation of law or another person's rights.

9. Intellectual property

The website, Healthora name, original text, layouts, graphics and digital products are owned by or licensed to Healthora and are protected by applicable intellectual-property laws. Links and citations to third-party sources do not imply ownership of those sources or endorsement by their authors.

10. Third-party services and links

Our service may rely on payment, hosting, email and delivery providers, and may link to research or other external sites. We are not responsible for independent third-party content, availability or practices. Their terms may also apply to your use of their services.

11. Accuracy and availability

We work to present evidence accurately and update material when appropriate, but we do not promise that every source, external link or service will remain available or that content will be error-free. We may correct errors, update products or suspend access for maintenance or security. If a correction materially changes a purchased product, we will take reasonable steps to inform affected customers where contact details are available.

12. Disclaimers

To the maximum extent allowed by law, the website and products are provided on an "as is" and "as available" basis. We make no guarantee of a particular health, financial or other outcome. Results depend on individual circumstances, and no product is a substitute for professional care.

13. Limitation of liability

To the maximum extent allowed by applicable law, Healthora will not be liable for indirect, incidental, special or consequential loss arising from use of the service or products. Where liability cannot be excluded, our aggregate liability relating to a purchase will not exceed the amount paid for that purchase. These limits do not apply where liability cannot legally be limited, including any rights under mandatory consumer law.

14. Your responsibility

You are responsible for how you use general educational information and for obtaining qualified advice suited to your circumstances. You agree not to hold Healthora responsible for decisions made contrary to a product's stated limits, warnings or instructions.

15. Suspension and termination

We may suspend or end access where reasonably necessary to address fraud, unlawful conduct, serious misuse, security risk or material breach of these Terms. Where practical, we will explain the reason and allow a reasonable opportunity to resolve the issue.

16. Governing terms and disputes

These Terms are governed by the laws applicable to Healthora, the operator of this website, subject to any mandatory protections of the country where you live. Before starting formal proceedings, please contact us so we can try to resolve the issue in good faith.

17. Changes

We may update these Terms prospectively. The version shown when you purchase generally governs that purchase unless a change is required by law or benefits you. Continued use after a posted update means you accept the revised Terms.

18. Contact

Questions about these Terms can be sent to Healthora at hello@healthorabooks.com.

1. Seven-day refund window

You may request a refund for a Healthora e-book within 7 calendar days of the purchase date. You do not need to provide a reason. This voluntary policy applies in addition to any non-waivable rights you may have under applicable consumer law.

2. How to request a refund

Email hello@healthorabooks.com within the 7-day window. Include the email address used at checkout and the order or payment reference shown on your receipt. Do not send full card details, banking passwords or one-time codes.

3. What happens next

We will acknowledge the request and, after locating the order, submit the refund through the original payment method. Access to the refunded product may be disabled. Please delete any downloaded copies and do not continue to use or share the product after a refund.

4. Timing

Once we submit the refund, the payment provider and your bank or card issuer control when it appears. Processing time can vary by payment method and location. We will provide confirmation when the refund has been submitted, but we cannot promise a bank's posting date.

5. Duplicate or unauthorized charges

If you see a duplicate charge or believe a payment was unauthorized, contact us promptly so we can investigate. We may ask for limited transaction details needed to locate the payment. You may also have rights through your bank or payment provider.

6. Purchases from another seller

If you buy a Healthora product through a third-party marketplace, that seller's refund process and mandatory rules may apply. Submit the request through the marketplace first. We will provide reasonable assistance where we can verify the order.

7. Abuse of the policy

The no-questions-asked window is intended to be simple and fair. We may review repeated or fraudulent requests and may restrict future purchases where there is clear evidence of abuse, while preserving any rights that cannot legally be limited.

8. Consumer rights

Nothing in this policy excludes, restricts or replaces rights and remedies that apply under the law where you live. If a product is faulty, materially misdescribed or not delivered, contact us even if the voluntary 7-day window has passed.

9. Contact

Refund requests and questions can be sent to hello@healthorabooks.com.

Get in touch

Use the support address for questions about a Healthora book, help with a download, a refund request, a privacy request, an accessibility issue, or a correction to our content.

Help us locate your order

For order or refund support, include the email used at checkout and the payment or order reference shown on your receipt. Do not send full card details, your CVV, banking passwords or one-time security codes.

Medical questions

We cannot provide personal medical advice, diagnosis, treatment decisions or emergency support. For personal health decisions, contact a qualified health professional. If you may be experiencing an emergency, use the emergency service available in your location.

Evidence corrections

If you believe a claim or citation in a Healthora book needs correction, please include the book title, edition or version, page or section, and the source that concerns you. We will review substantive reports and correct verified errors.

Business information

This website and all Healthora e-books are operated and published under the name Healthora, an independent educational publishing brand. For any business enquiry, contact Healthora at hello@healthorabooks.com.